About

FAQ

• Where is the store based?

  Los Angeles, CA

• Do you accept orders placed outside of the US?

  The Veil ships everywhere except Mexico, Russia, Italy, and countries where certain items are prohibited. Please check your local postal regulations to determine whether you can order such items to your country. All orders are shipped via the United States Postal Service. Insurance is only available for US citizens at this time.

• How long will it take to receive my order?

  Once shipped, domestic orders can take between 1-6 business days, while international orders can take up to two weeks to arrive. Should you need your order in a rush, please contact the shop to make arrangements.

• What options are available for shipping?

  Most items ship via USPS First Class to offer the lowest price possible.
  Due to their weight, tiaras and candles ship Priority and include both tracking and insurance.
  If you plan to purchase multiple candles, it is advised that you choose the Multiple Candle Upgrade to save on shipping. This option will ship via Flat Rate and can be used for larger, weightier orders, such as those that may include both candles and a tiara, or candles and other items.

• Do you accept commissions or custom orders?

  Yes! I will work with you side-by-side, piece-by-piece to form the perfect design. (Payment must be submitted before supplies can ordered).

• Do you offer gift-packaging?

  All items arrive gift-boxed or specially wrapped at no extra charge.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.